Thank you for shopping with PlantivaPro! We are committed to your satisfaction and want you to feel confident in your purchases. If you’re not completely happy with your order, please review our return and refund policy below.
Return Eligibility
We accept returns on 30 days of delivery.
To be eligible for a return, the item must:
- Be unused and in its original condition
- Be returned in its original packaging, where applicable
- Include all original accessories, labels and components
- Not show signs of damage, wear, washing, installation or use
- Be securely packaged to prevent damage during return shipping
Some products may have additional return requirements. Please contact us before sending anything back.
Non-Returnable Items
For hygiene, safety or practical reasons, certain products may not be eligible for return, including:
- Items that have been used, installed or altered
- Personalised or custom-made products
- Items made specifically to your specifications
- Products damaged after delivery due to improper use or handling
- Items that are incomplete or missing original components
Refunds
Once your return is received and inspected:
- We’ll notify you via email whether your refund is approved
- Approved refunds will be processed to your original payment method within 5–10 business days
- Shipping charges (original and return) are non-refundable unless the return is due to a PlantivaPro error or a defective product
If your refund is delayed or missing:
- First, check with your bank or credit card company
- Then contact us at contact@plantivapro.com
Exchanges
We only replace items if they are defective, damaged, or you received the wrong product. If you need an exchange, contact us within 7 days of delivery at contact@plantivapro.com and include:
- Your order number
- Description of the issue
- A photo of the item if it arrived damaged
How to Start a Return
To request a return, email us at contact@plantivapro.com with:
- Your full name and order number
- The item(s) you wish to return
- Reason for the return
We’ll respond with return instructions, including where to send your package. Do not send items back without contacting us first, as unauthorized returns may not be accepted.
You are responsible for return shipping costs unless the item is defective or incorrect.
Return Shipping Address
We will provide the appropriate return address when your request is approved. Do not send returns to our main office or warehouse without prior authorization.
Need Help?
We’re here to help!
Email us at: contact@plantivapro.com